IT Managed Services and outsourcing los angeles

Every Los Angeles based firm could use a little IT Managed Services. We at Intercore offer the following outsourcing services to help any project succeed:

1. Introduction

Overview

How to Use this Guide

Getting Started

Tool - IT Evaluation

What's on the CD

List of Tools/Templates 2. Planning

Overview

The Planning Process

Section Tools

Project Requests

Tool - Project Request

Project Request List

Tool - Project Request List

Project Proposals

Tool - Project Proposal

Approving Projects

Return on Investment Calculator

Tool - ROI Calculator

Outsourcing vs. Insourcing

Budgets

Tool - IT Budget 3. Action and Communication

Overview

Section Tools

Project Lists

Tool - Project Lists

Action Plan

Tool - Action Plan

Issues List/Help Desk/Support Calls

Tool - Issues List

Assigning Tasks - The Right Skill Set

Action Timeline

IT Meetings

Tool - IT Meeting Summary

Accomplishments 4. IT Employee Management

Overview

Section Tools

Progress Report

Tool - IT Employee Daily Progress Report

Business Improvement Recommendations

Tool - Business Improvement Recommendations

Employeee Job Description

Tool - IT Employeee Job Description

Career Development and Training

Tool - IT Employee Career Development

Education Bond

Tool - IT Employee Education Bond

Employee Resources

Tool - IT Employee Resource List

Hiring

Recruiters

Resume

Technical Interviewing

Confidential Information

Documentation

Source Code

Ownership of Work - Custom Software

Employee Termination

Tool - IT Employeee Termination Checklist 5. IT Vendor Management

Overview

Section Tools

Statement of Work (SOW)

Tool - Statement of Work

Finding Vendors

Request for Proposal/Quote

Tool - Vendor RFP/RFQ

Selecting Vendors

Tool - Vendor Selection Matrix

Vendor Contracts

Price

Payment Terms

Liability

Ownership of Work

Confidentiality

Tool - Vendor Confidentiality Agreement

Completion

Termination

Short Form Contract

Tool - Vendor Letter of Understanding Contract

Long Form Contract

Tool - Vendor Contract

Work Orders

Tool - Vendor Work Order

Change Orders

Tool - Vendor Change Order

Work Tracking

Tool - Vendor Work Tracking

Managing Your Vendors

Vendor Progress Report

Tool - Vendor Progress Report

Vendor Meetings

Tool - Vendor Meetings

Vendor Warning Signs

Work Acceptance

Tool - Vendor Work Acceptance

Documentation

Source Code

Licenses

Vendor Termination

Tool - Vendor Termination Checklist 6. IT Product Selection

Overview

Section Tools

Standardization

Hardware

Workstations

Servers

Tool - Server Selection

Networking/Infrastructure

Commercial Off-The-Shelf Software (COTS)

Licenses

Vendor Volume License Agreements

Only Buy What You Need

20% Yearly Fee

Support Agreements

UCITA - Uniform Computer Information Transaciton Act

Software Customization

3rd Party Software Add-ins

Software Implementation

Software Training

Product Comparison Matrix

Tool - Product Comparison Matrix

Software Process Test Scripts

Tool - Software Process Testing Script 7. IT Project Management

Overview

Project Process

Section Tools

Project Checklist

Tool - Project Checklist

Project Requirements

Tool - Project Requirements

Project Plan

Tool - Project Plan

Project Timeline

Tool - Project Timeline

Risks Management

Tool - Project Risks

Recovery Planning

Tool - Project Recovery Plan

Testing Plan

Tool - Testing Plan

Training Plan

Tool - Training Plan

Data Conversion

Tool - Data Conversion Plan

Implementation Plan

Tool - Implementation Plan

Roolback Plan

Tool - Rollback Plan

Project Meetings

Tool - Project Meetings

Problem/Issue Management

Tool - Problem/Issue List

Project Change List

Tool - Project Change List 8. IT Documentation

Overview

Section Tools

Passwords

Tool - Password List

Vendor List

Tool - Vendor List

Network Management

Overview

Network Layout

Tool - Network Layout

Server List

Tool - Server List

Server Profile and Change Log

Tool - Server Profile and Change Log

Server Maintenance Tasks

Tool - Server Checklist

Software Application Management

Overview

Software Application List

Tool - Software Application List

Software Application Updates

Tool - Software Application Update Log

Software Application Maintenance Tasks

Tool - Software Application Checklist

Custom Software Management

Overview

Custom Software List

Tool - Custom Software List

Custom Software Profile and Change Log

Tool - Custom Software Profile and Change Log

Workstation Management

Overview

Workstation List

Tool - Workstation List

Workstation Profile and Update Log

Tool - Workstation Profile and Update Log

Printer Management

Overview

Printer List

Tool - Printer List

Disaster Recovery/IT Recovery Management

Overview

Application Data Recovery

Tool - Application Data Recovery Plan

Server Recovery

Tool - Server Recovery Plan

Workstation Recovery - Local Data

Tool - Workstation Recovery Plan

Network Infrastructure Recovery

Tool - Network Infrastructure Recovery Plan

Test Recovery Plans

Backups

IT Employees and Vendors

Cost

Internet Services Management

Overview

Internet Service Provider (ISP)

Tool - ISP Information

Hosting Services

Tool - Hosting Services Information

Domain Names

Tool - Internet Domain Name Information

Security Management

Overview

Network Firewall

Workstation Firewall

Securing Access to Data on Network Servers

Securing Access to Data on Workstations

Web Servers

Email Servers and Email Attachments

Virus Protection

Tool - Virus Protection

Network Access Points

Tool - Network Access Points

Hardware/Software Inventory Management

Overview

Hardware Inventory

Tool - Hardware Inventory

Software Inventory

Tool - Software Inventory

IT Asset Sign Out

Tool - IT Asset Sign Out List

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