
Dear MAS90 or MAS200 User,
I think I know why you are here.
After 17 years of in-the-field hands-on experience with MAS90
I've gained a lot of insight into the most common problems and concerns
about accounting software.
Because you see -- for the first 7 years I worked as a Certified Public
Accountant.
Doing audits and taxes. Then fixing broken accounting systems that OTHER
resellers had installed for my valued clients.
After 7 years I said "Enough!" - and formed Schulz Consulting to help
users with MAS90 and MAS200 accounting software. Now we've
got over 100+ clients in states all across America that rely upon us
daily for support. 1,392 subscribers to our twice monthly MAS90 email
newsletter. Over 400 that receive our monthly paper newsletter.
Your issues are probably the very same ones that 30 or 40 other MAS90
users just like yourself have called or emailed us about in the last few
months. You've encountered a difficult question and you need help. Or
your reseller has fallen short on their promise(s).
Well you've come to the right place. We ARE in the MAS90 help business.
I know this is a L-E-N-G-T-H-Y page....let me start by saying - the only
people who should invest their time reading this are those looking for
an experienced MAS90 or MAS200 consulting firm
that doesn't recite a sales pitch or constantly up-sell you to products
you don't want or need.
And all of our services are guaranteed unconditionally. Period. No
bitching about refunds or fee adjustments if you aren't 100% satisfied.
Not happy with our support or advice? Call us. Every penny will be
refunded if we cannot agree upon a solution.
IMPORTANT!: WE DON'T HAVE ALL THE ANSWERS....ESPECIALLY FOR UNSOLVABLE
PROBLEMS.....I ONLY WANT YOUR BUSINESS IF I CAN TURN YOU INTO A RAVING
SCHULZ CONSULTING FAN .... SOMEONE WHO FOAMS AT THE MOUTH WHILE BRAGGING
ABOUT THEIR WONDERFUL NEW IMPROVED ACCOUNTING SOFTWARE... REMEMBER WE
OFFER A 100% GUARANTEE OF SATISFACTION - SO WE WORK TRIPLY HARD TO MAKE
SURE THAT WE CAN MEET ALL OF YOUR NEEDS BEFORE AGREEING TO PERFORM ANY
WORK ON YOUR SYSTEM- WHETHER IT IS GOING TO BE A BRAND NEW MAS90 OR A
TOUCH-UP OF AN EXISTING SYSTEM.
So PLEASE - only continue if you're eager for (brutally) honest advice
on how to use MAS90 or MAS200 better.
BY THE WAY - we are located in Glastonbury CT - so if you are the least
bit uncomfortable or hesitant with a longer distance relationship - we
aren't for you. We are not wholesalers of MAS90 software - if you have a
quote in hand and need a third bid to reduce the price we don't have a
solution for you.
That being said...
Getting burned by a bad MAS90 or MAS200 implementation
hurts!
For a little over 7 years I worked as a CPA helping clients just like
you to reconcile and report their year-end financial results.
I have helped clients through more than a few disruptive accounting
software installations. I know what it's like to purchase a
multi-thousand dollar accounting system and be left high and dry by the
(expensive) consulting firm hired to install it.
It's painful financially. And it left scars on my accounting client's
staff as well as a back-breaking bill -- for all of my expensive time as
a CPA helping them "clean up" their financial records.
We always reached a breaking point. That realization that things weren't
working out with the reseller. There were usually a variety of reasons.
But once things nosedived there never seemed to be a recovery.
You've finally reach a point where you must make a change. At first you
thought maybe your consultant was having a bad day. Then suddenly that
bad day turned into a bad month.
Here's How It Starts
Support calls don't get returned. You leave messages. Sit. And wait.
Then wait some more before you finally (hopefully) get a return phone
call. All the time you are waiting your company is losing money. Sitting
idle staring at a MAS90 error message.
Your system is down - staff sit idle - waiting - losing money by the
minute. The technician calls back to tell you that your problem isn't
covered by phone support. Fine you say - "we'll pay extra - just fix us
up!". Then the technician admits everyone's out of the office and
someone will have to call you back -- hopefully tomorrow.
Whoops - that consultant didn't know accounting fundamentals. Why was
inventory set up on the LIFO method when your tax return clearly shows
that it has been done on the Average Cost method for the past 30 years?
Who pays to fix THAT?
A constant stream of junior staff -- that YOU train. The awkward feeling
that YOU know more about MAS90 than the consultant.
Puzzled looks at the mention of accounting terminology - quickly
followed by "ask your accountant about that one".
Lack of MAS90 and MAS200 knowledge - many calls to the office to "check"
on the proper procedures.
Now comes the toughest part...selecting a NEW reseller...and
ultimately..
Making Sure Lightning Doesn't Strike Twice!
"10,000 Mods Above the Rest - Wayne is my Super Hero"
Thinking of hiring a Mas90 consultant, but not sure if it's worth your
while, and your companies money?
Think no further.
I, for one, thought about it far too long. About 7 years.
And between Mas90's program glitches, vague manuals and how-to-guides,
and their unpractical, impersonal, unaffordable customer support
services, I found myself many times in a time-stand-still, not knowing
what to do.
That's when Wayne Schulz came to my rescue. He is my Mas90 Super Hero!
Is he faster than a speeding bullet, when I need a fast response time?
Yes. Whether it's a Mas90 error emergency, or a report writing question,
he is SUPER-QUICK to get back to me. I don't have to take a case number
and wait 48 hours, while my business system is put on hold, like you do
when you have to call Mas90 direct.
Does he have x-ray vision capabilities?
Yes.
He calls it remote support.
By dialing into my workstation, he can see and work through whatever
problems or issues I might have with Mas90. He's gotten me out of a
couple of jams with this feature. And I like knowing that if I am having
trouble explaining the situation, he will be able to see it for himself.
And for someone to be able to see my workstation here in Florida, from
his desk in Connecticut, that's VISION, if you ask me.
Does he have the brains, intelligence, and mind-power to work through
all the up-rising and inevitable problems associated with Mas90 and
their compatible software? Yes. In only the four months time that I have
hired Wayne, he has been able to answer all my Mas90 questions, and
work-out all my program glitches, that have built up over the past 7
years. I can depend on his EXPERTISE to get me through Mas90 issues, and
focus my mind on my own business matters.
You too can work with a Super Hero and be 10,000 Mods above the rest. I
am so pleased and relieved to know that when I have Mas90 issues,
questions, or problems, I can turn to Wayne. With his super-quick
response time, his vision capabilities, and his abundant expertise, I
will be taken care of. And I don't have to THINK about "thinking about
it" anymore.
Thanks to my Super Hero, Wayne!
Mitzi L. Gordon
Project Manager
Song Chuan USA, Inc.
2841 Center Port Circle
Pompano Beach, FL 33064
PH: 954-788-5889
FX: 954-788-8717
mgordon@99songchuan99.com
It's been 10 year's since I left public accounting to consult full time.
During that period 50% of our clients (probably more) arrived on our
doorstep after having a frustrating experience just like I bet you're
having.
The #1 Complaint ?
Too many consultants don't do a good job supporting their loyal existing
clients.
BUT they ARE experts at selling.
Great at making slick, knock-you-socks-off presentations. Sadly though
many are clueless about accounting and how to make the software work.
Their clients find this out quickly enough. They lose so many clients
that they can't survive without selling to new "victims". They live sort
of like sharks. Their consulting practice dies unless they can move
enough oxygen carrying water (clients) through their gills - they have
to make multiple quick sales in order to survive.
Dear Wayne,
I am writing to thank you for the excellent support you have given ATC
Associates. Over the past 18 months, our company has grown tremendously
as well as moved its corporate headquarters from South Dakota to Woburn,
MA. You have been called upon many times to support us during our
transition.
You have helped us with training and procedures as well as upgrading
MAS90 during network changeovers. Your advice has always been sound and
your response times excellent, even with our distance from your office.
As a result, MAS90 has continued to perform well for us despite our
large company size.
I strongly recommend your services to any company seeking knowledgeable,
reliable accounting software support.
Yours truly,
Fred Blau
Chief Information Officer
ATC Associates
I'm Embarrassed to Admit -- WE HAVE TROUBLE COMPETING Against These
Snake Oil Salesmen!
Their presentations are flawless. They gloss over important accounting
rules while we use our accounting background to understand potential
problem areas.
By problem areas I mean thinking 3 - 5 - even 10 years in the future.
Realizing that as your company grows we need to anticipate the future
needs and make sure the accounting software can perform.
Here's some of the typical issues we've seen with the BAD MAS90
resellers:
The Demo Was SO Good - What Happened??
Believe it or not the happiest day of your software life was when you
signed on the dotted line -- dazzled senseless by that whiz-bang 4 hour
marathon demo. You were so full of hope that all of the promises of the
salesman would wipe away hours of your daily processing time.
Procedures would be so streamlined by the consultants that you'd be able
to take three weeks vacation instead of one! After you sign on the
dotted line - it is all downhill. And sometimes it goes downhill FAST!
First the surprises - the things that your consultant forgot to tell you
during the demonstration that suddenly are hugely important.
The person doing the demo was a MAS90 genius.
They instantly knew the answer to every question.
Why aren't the staff they sent to setup your software just as smart?
The staff consultant seemed puzzled by basic configuration options.
Couldn't answer a single accounting question. Told you that your
questions should be answered by your CPA and NOT them.
Blamed all the problems on hardware, other software, your lack of
accounting knowledge.
These are excuses consultants use when they become frustrated and don't
know how to help.
Hello Mr. Schulz,
Thank you again for taking so much of your time to discuss our
accounting system needs.
It seems to me that you are part of an increasingly rare group of people
who put integrity above the desire to make a sale and I truly appreciate
your candor.
The cost of the eventual product is, in the end, the least costly part
of the process of changing systems and we certainly cannot afford to go
down the wrong path. I sincerely hope that we may, at some time,
reciprocate the courtesy you have shown.
With best regards,
Alex Tessmann, CEO
PROTEA Behavioral Health Services
187 Exchange Street
Bangor, ME 04401
When you tried to get back in touch with the original "demo wizard" you
found that he was busy with other clients.
THEN ...
General Ledger account setup was done wrong.
Important configuration options left untouched.
Junior staff came on-site and seemed puzzled by your software setup --
taking hours to figure out simple procedures.
The difference between consultants is in how they react to problems and
questions.
Didn't You Get My Message?
Calling and getting support became like finding the invisible man.
You remember paying extra for a phone support plan but when your call is
returned you are told your problem isn't covered under your plan and you
have to pay extra.
Or worse - the consultant doesn't know how to solve your problem and
your business is shut down for days while they research a common error
message.
Schulz Consulting's Services Fall Into Two Main Categories
Advanced consulting and training on MAS90 and MAS200
Supporting MAS90 nationwide by telephone for a fixed annual cost - which
includes unlimited phone support plus the ability for us to access your
computer desktop via the Internet (only with your permission) to
remotely fix more complicated issues.
As A Growing Business - You Need Prompt Support
" Wayne is extremely flexible. If a problem needed to be resolved by an
on-site visit, Wayne would adjust his schedule so he could be on-site
within 24 hours. There was never a period of time where our company was
unable to operate due to a conversion issue or lack of responses.
Wayne is also persistent. He would do whatever necessary to gets us an
answer to our question or a solution to our problem. He wasn't satisfied
until we were. An example of this was assisting us with the
implementation of Starship, a third party software. Working with
Starship's customer service we were unsuccessful in implementing their
software. Wayne made an impromptu on-site visit during our conference
call with the developer, to assist us with the integration of Starship
and MAS200.
We would strongly recommend Wayne Schulz, founder of Schulz Consulting
to anyone who is looking for a responsive and professional consultant,
not to mention a person with a great sense of humor."
You absolutely can't be down for the day in the case of a software
glitch - you need reliable, experienced support.
As A Growing Business - You Need Timely Information About Your Software
Over 1,392 people rely on our twice monthly MAS90 email newsletter.
Actually, most of our clients came to us after receiving our tip-filled
newsletter.
We publish the email edition two times per month. And Quarterly we email
special PDF reports detailing special year-end closing procedures, new
module reviews, sneak previews of upcoming MAS90 releases.
Dear Wayne:
I would like to thank you for your recent help with getting us up and
running during our conversion from MAS90 DOS to Windows.
After several days of trying to communicate over the phone with
technical support telling me what to do only to have it not work, it was
quite a relief to have you come out immediately and help get us on the
right track. I would have probably thrown the computer out the window if
I had to struggle much longer.
We are a small manufacturing company and without the software running
properly we were lost. Simple things like looking up a phone number were
a bother because you learn to rely on your software so much. Tracking
orders was another problem. Customers would call inquiring about a
particular job and it was difficult to try to find the order in the
files. Once the system was up and running, a simple click of the mouse
would tell me where it was.
Schulz Consulting has been a tremendous help to me. I would most
definitely recommend your company to anyone who might be interested in
automating their accounting systems.
Again, thank you so much for your help. It is comforting to know that
there is someone out there that really cares if a problem should occur.
Sincerely,
Monical Cararfa
Office Manager
SPECIAL - FREE REPORT
THE TOP 5 HIDDEN MAS90/MAS200 COMMANDS
Free that is for as long as Best Software allows me to keep sending this
information out - hurry and request it today before we are ordered to
remove it!
I'd like to send you an INSTANT report via email showing some of the top
HIDDEN MAS90 commands. Now these aren't ordinary commands. The manual
doesn't explain them anywhere. Usually you'd have to pay your consultant
hourly to come out to your office to perform these secret tricks!
And none of these commands is dangerous - when used properly. My special
report will give you step-by-step instructions on when and how to use
the hidden commands.
Learn how to :
Make one-sided journal entries in the General Ledger.
Clear check printing errors in Accounts Payable and Payroll.
Clear cash receipts errors in Accounts Receivable.
Stop erroneous General Ledger report printing messages.
Make special test companies where to perform "what if" analysis without
impacting your live company data
PLUS - I will also include little known online links that MAS90
resellers don't share with their clients. Online links that will give
you ...
All of the MAS90 and MAS200 manuals online in PDF format - there's no
password required to access these - so you can log in from home and
study up on MAS90 - or let all of your staff know about this secret
link.
A link to every MAS90 Authorized Training Center (ATC) in the country.
Including the contact name, phone number and web site. If you've been
itching to attend a class - here's a great way to find a training center
close to your office!
LIMITED TIME! I'll attach a full color copy of the NEW MAS90 & MAS200
Version 4.0 brochure in PDF format. This four page guide shows the look
and feel of the new massive MAS90 upgrade coming this fall.
Please submit your request today to ensure that I can send you out this
information. I'm concerned that other resellers may soon be complaining
about the amount of information included here and we may be ordered to
remove this offer from our site.
Your Name
Your Email Address
Privacy is important to us. We will not share your information with
anyone else.
Let's Work Together To Improve Your Software!
I can't read your mind from here though!
Take the first step and me with your thoughts on what's not working with
your system and I'll provide some honest advice.
Download a complete copy of our telephone support agreement and fax it
back. We'll invoice you for the balance. If you decide not to proceed -
rip up the invoice. No hard feelings. We are only looking for long-term
relationships. Not quick hit sales that temporarily boost the bottom
line.
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