OUTSOURCING Computer Repair LOS ANGELES

Outsourcing Isn't all computer support really the same? After all, you open up the yellow pages under "Computer Repair" and there are a lot of "companies" that take care of computers. So how do you differentiate between them all? In fact how can you tell if you are receiving adequate support now? Take the quiz and see how your current computer support provider or prospective provider ranks. The answers are based on a 100% perfect score (an A+). NOTE: To receive a free IT Outsourcing check list on what to do to maintain your own internal IT services please enter your email address below

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1. Is your computer support provider Microsoft Certified? Yes       No       2. Do they have someone in their office dedicated to taking your calls and coordinating service for you? Yes       No       3. Do they have multiple IT Professionals? (More than 1) Yes       No       4. Do they have methodologies and systems in place to ensure things don't fall through the cracks? Yes       No       5. Do they offer a prescheduled maintenance program? Yes       No       6. Do they have a maintenance checklist that you can see and review? Yes       No       7. Do they have a Helpdesk system that you can add issues to and track progress? Yes       No       8. Do they provide you with documentation you can use to measure their service after each visit? Yes       No       9. Do you feel like they are learning on your time? Yes       No       10. Do they talk about your network in a way that you understand? Yes       No       11. Are they friendly and courteous to your employees? Yes       No       12. Do they arrive on time? Yes       No       13. Do they have customer service policies in place to ensure your guaranteed satisfaction? Yes       No       14. Do they provide proactive advice to help you achieve your business goals or are they mostly "break-fix?" Proactive Advice Mostly "Break-Fix"

15. Do they have management oversight? Are they accountable to anyone? Yes       No       16. What happens when your support person gets sick or goes on vacation? We wait for them to get back They have multiple IT Professionals to take their place

17. Do their IT Professionals receive weekly training? Yes       No       18. How is your critical network and support info stored? Online database Paper and binders None at all

19. Do they provide you with a comprehensive plan including a budget based on your business goals? Yes       No       20. Do they respond to your emergency computer issues within 3 hours or less? Yes       No       21. Are they available in a timely manner when you need them for non-emergencies? Yes       No       22. When they come to your office do they check in and check out with you to review what needs to be done and what has been completed? Yes       No       23. How would you rank their follow-up skills: Excellent Good Average Poor Terrible

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